Refund Policy for Lunar Eclipse Candles

At Lunar Eclipse Candles, we strive for your complete satisfaction with our celestial-inspired products. If you are not entirely satisfied with your purchase, we’re here to help.

1. Refund Eligibility:

• Damaged or Defective Products: Contact us within 7 days of receiving your order if your item arrives damaged or defective.
• Incorrect Items: Notify us immediately if you receive an incorrect item, and we will arrange a replacement.

2. Refund Process:

• Contact Us: To initiate a refund or replacement, please contact our customer service team at {[email protected]} within the specified timeframe.
• Provide Details: Provide your order number and details of the issue along with supporting images if applicable.
• Return Instructions: If a return is necessary, we will provide instructions on returning the item. Please do not return items without contacting us first.

3. Refund Options:

• Replacement: Depending on the issue, we may offer to replace the item free of charge.
• Refund: If a replacement is not feasible, we will initiate a refund to the original payment method used for the purchase.

4. Non-Refundable Items:

• Custom Orders: Customized or personalized items are non-refundable unless damaged or defective.
• Gift Cards: Gift cards are non-refundable.

5. Return Shipping:

• Damaged or Incorrect Items: Lunar Eclipse Candles will cover the return shipping costs for damaged, defective, or incorrect items.
• Other Returns: For other reasons, the customer may be responsible for return shipping costs.

6. Refund Timeframe:

• Processing Time: Refunds will be processed within 7-10 business days after receiving and inspecting the returned item.
• Payment Method Timing: The timing of the actual refund posting to your account may vary based on your payment method or financial institution.

7. Contact Us:

For any questions or concerns regarding our refund policy, feel free to contact us at {[email protected]}